If you think you've been charged incorrectly, you can view your invoices in the Customer Control Panel to find out more details about what you've been charged and why.

You can follow our guide here if you're not sure where to find your invoices.

Also, we use a preauthorization process to verify that your payment method is valid and that funds are available. This process happens a few days before your actual payment due date to help ensure there are no disruptions to your service.

You can find more about preauthorization in our guide here.

If you still have questions about what you've been charged, you can contact customer support.

You can raise a ticket with the customer support team via the Customer Control Panel here.