TABLE OF CONTENTS

• How to Check Your Order Status
• How Long Does It Take to Receive My Order?
• When Will I Receive My Login Details?
• Why Is My Order Pending Verification?

After purchasing a Contabo product, you can track your order status at any time using our Order Status page.

This page provides real-time updates about your order progress, including whether it is being provisioned, pending verification, or ready.

How to Check Your Order Status

1. Open the Order Status page.
2. Enter the following details:
   • Email address - Use the same email address you entered when completing your purchase.
   • Order ID - This was sent to you via email immediately after your purchase confirmation.
3. Click Submit to view the current status of your order.

Note:
On the Order Status page (see screenshot), you will find two required input fields:

• Email Address
• Order ID

Both fields must match the details used during checkout.

If you cannot find your Order ID, please check your purchase confirmation email.

How Long Does It Take to Receive My Order?

Provisioning times may vary depending on:

• Product type
• Current demand
• Verification requirements

The Order Status page is always the most reliable way to track progress.

When Will I Receive My Login Details?

Once your order has been successfully provisioned, you will receive an email with the subject line:

"Your login data!"

This email contains your server access details.

Important:

• The email is sent only to the address used during checkout.
• Please check your spam/junk folder if you do not see it in your inbox.
  
  

If you have not received this email yet, please check your Order Status page for updates.

Why Is My Order Pending Verification?

In some cases, your order may show as Pending Verification.

Contabo is legally required to perform customer data verification for certain orders.

If verification is required:

• You will receive an email requesting additional information.
• Your order cannot be provisioned until verification is completed.

What You Should Do

1. Open the verification request email.
2. Reply directly to that email.
3. Provide the requested information as instructed.

Responding quickly will help us complete your order as soon as possible.

You can read more about the verification process in our dedicated verification guide.