Table of Contents

• Am I Eligible for a Revocation Request?
• How Can I Request a Revocation for a Contabo Product?
• I don't meet the requirements for revocation, is there anything else I can do?

Am I Eligible for a Revocation Request?

To be eligible for a revocation, the following requirements must be met:

• You must contact the customer support team within the first 14 days of your contract with Contabo.
• When you contact the support team, you'll have to confirm that you accept the loss of all the data on the server that you are canceling.
• You have a private account, business accounts are not eligible for revocation.
• Your are not requesting a revocation of a domain; domains are not eligible for revocation.

How Can I Request a Revocation for a Contabo Product?

If you are eligible for a revocation, you can request it in any written form, such as:

• Submitting a ticket – see How Do I Submit a Ticket to the Contabo Customer Support Team?

• Contacting us via chat – see How Do I Chat With the Contabo Customer Support Team?

• Filling out the Support form via the new Customer panel:

  • Click Create new Support Ticket

  • Under Select the topic of your request, choose Contract

  • Under Specify the subtopic of your request, choose Revocation

  • Under Select subscription, choose the subscription you want to revoke.

    • ⚠️ Revocation is only available to private customers and must be submitted within the 14-day revocation period.

    • You will also need to confirm the checkbox acknowledging that revoking the service will result in irreversible data loss.

  • In the Details field, describe your revocation request (e.g., which service you want to revoke and any relevant information), then click Submit a Ticket.

I don't meet the requirements for revocation, is there anything else I can do?

If you're outside the 14-day window, revocation is no longer available - but you may still have options. Cancellation via the Customer Panel ends your service at the next billing cycle (forward-dated only; it cannot reverse a renewal that has already occurred). See How can I close my Contabo account or cancel a Contabo service?

If your service has recently renewed and you believe a refund may apply, contact Customer Support directly - retroactive cases require manual review.

You can find more about other types of refund/cancellation in our article here, so please check this article to see if there are any other ways you can cancel/refund your service.